// FAQ

Frequently Asked Questions

Yes, indirectly. Add unique UTM tracking parameters to each exhibit's URL before creating the QR codes, and Google Analytics can then show visits to each exhibit page. That is not a precise count of scans or of foot traffic.

No. When visitors scan the code with their standard phone camera, it will open the mobile web browser. As long as your audio files are set to play in a standard web page, no app download is required.

Yes. The static QR code generator is free for any organization and needs no account. Optional Pro features for dynamic codes are a separate paid plan.

Provide meaningful exhibit text without requiring a scan, and make the linked page keyboard-operable, screen-reader compatible, and usable with text enlargement. Supply transcripts for audio and captions for video. Position and label the code so visitors understand the destination before choosing whether to open it.

No. Add one where there is a real extra layer, such as a story that will not fit on the label, a recording or a translation, and say what it opens on the label. A code with no stated reason gives visitors nothing to decide on.

Name what scanning opens, for example the maker describing the process or the text in other languages. Keep the title, maker, date and medium in print on the label so a visitor without a phone still has the essential information.

Offer a non-phone route to the same content, such as a printed folder, a gallery kiosk, a loan device or staffed interpretation. A 2012 study at a UK museum made the same point about providing a device for visitors without a smartphone.

Within comfortable reach for both seated and standing visitors, away from shadows and case-light glare, and with a clear white margin. A 2012 study found shadows and height alignment were barriers, so test labels in real light with a seated visitor.