// FAQ

Frequently Asked Questions

The customer and the payment service need connectivity to authorize an online QR payment, and the merchant needs a reliable way to verify settlement before releasing goods. That verification may occur on a phone, terminal or back-office system. Offline-capable schemes have separate rules and delayed-settlement risks.

A static payment symbol may have no monthly QR-specific charge, but provider pricing varies. Transaction, cross-border, currency-conversion, dispute, withdrawal, hardware or account fees may still apply. Read the current merchant terms for your country and payment method rather than relying on a generic percentage range.

Yes, with caveats. A SEPA EPC QR code fills in a SEPA credit transfer (payee name, IBAN, amount and reference) when the customer scans it in a supporting banking app, so no card processing fee applies. The transfer is instant only if both banks support SEPA Instant, banks may charge their own fees, and app support varies.

A static code contains fixed payment data, such as a payment URL or bank details, with an amount if the format supports one. A transaction-specific POS code can include an order reference and amount. This use of dynamic differs from a managed redirect whose destination can be edited.

Wait for a confirmation on your own phone, terminal or provider dashboard. A customer's Payment sent screen can be faked, or the payment can fail afterwards. Decide before opening day who checks the confirmation and what happens when the signal drops.

EMVCo describes merchant-presented mode as the seller showing a code that the customer scans, and consumer-presented mode as the customer showing a code that the seller's optical scanner reads. A printed counter sign is merchant-presented. A till with a 2D scanner handles consumer-presented codes.

Use a sealed holder, print your business or handle name beside the code, and check the sign before each shift. The FBI has warned that criminals tamper with physical QR codes, including to redirect payments, and advises inspecting codes for stickers or other signs of tampering.

Often not. Many wallets restrict personal accounts to non-commercial use and offer business profiles with their own fees and protections. Check the service's current terms on eligibility, purchase protection and withdrawal before printing a code for customers. Tax reporting rules may also differ for business payments.