// FAQ

Frequently Asked Questions

The QR code encodes a secure HTTPS payment link for the specific parking zone or stall. When a driver scans it, it opens a mobile web checkout that may support Apple Pay, Google Pay or card entry. The driver should confirm the payee and amount before paying.

Print directly onto the sign rather than using a sticker, use a raised or recessed frame so an overlay will not sit flush, print the official web address in clear text, inspect signs regularly, and consider tamper-evident materials. Drivers should run a finger over the code and check the domain in the camera preview before paying.

Use a substrate and finish that your sign supplier rates for sun, salt and rain in your climate, with a matte, UV-resistant overlaminate to limit glare. Ask for the expected lifespan of the exact product instead of relying on a general figure, and test a production sample on several phones.

Usually not. Most open a mobile payment page in the phone browser, though behavior varies by phone and operator, and some operators push their own app. Offer another way to pay, such as a pay station, for drivers without a smartphone or a signal.

Run a finger over the code to feel for a sticker, then compare the web address in the camera preview with the address printed on the sign. If anything looks wrong, pay through the operator official app or a pay station, and report the sticker.

The payment may not have reached the enforcement list before the plate was checked. Operators should send the session to enforcement as soon as payment succeeds. Keep your receipt, check the plate and zone entered, and use the operator appeal process.

Trade press reports that the European Commission Q&A says a static QR code can comply with AFIR if it is readable and the payment is secure, but fast chargers of 50 kW or more need card payment. Check the regulation and national rules.

Payment pages may not load underground. Provide a pay station or phone payment option, place signs where signal is better, or offer guest Wi-Fi near the signs. Never make the QR code the only way to pay.